Published by January 1st, 2021

While managing your Online reputation via online reviews, especially the negative ones, you should never battle with the reviewer or bribe them into changing the review into something positive. You can rather come up with ways to resolve the issues customers complain about. While dealing with negative reviews you can respond promptly to avoid an unpleasant situation. Here’s what you can do.

  • Respond promptly
  • Be polite and professional
  • Own up to your mistakes
  • Acknowledge and apologize
  • Request the review to be removed, if it is fake/misleading
  • Encourage customers to re-write the reviews or edit the previous one when satisfied
  • Keep it short and simple